Case Study: Building Resilience Through Engagement, Change Leadership & Innovation

THE CHALLENGE:

Home and Community Support Services (HCSS) Grey-Bruce, a rural healthcare organization, faced significant operational challenges in the wake of COVID-19. Resource constraints, staffing shortages, and volunteer reduction necessitated a reimagining of operations, strategic focus and mindset. They needed to develop a more agile and innovative approach to ensure sustainable service delivery in an evolving healthcare landscape.

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THE APPROACH: 

• Organizational innovation culture assessment for baseline metrics

• Collaborative, engagement-based approach to develop norms, collective vision and innovation plan that resonates with the team

• Sustainable learning frameworks

• Targeted sessions to build strategic leadership capacity

• Leadership coaching on innovator mindset, drivers and change management for clearer goals and better outcomes 

• Built momentum and buy-in through priority "quick-win" solutions

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THE IMPACT:

• Enhanced operational efficiency through digital tools

• Improved digital  accessibility and reach

• Strengthened organizational resilience through enhanced leadership innovation capabilities

• Sustainable framework for innovation and continuous improvement

• Clear strategic goals, performance metrics and accountability standards

• Engagement model of change that builds buy-in, boosts staff satisfaction rates and realizes benefits of change faster