We've all witnessed it: a leader faced with criticism, a mistake, or an unexpected obstacle who responds with defensiveness, blame, or hostility. Maybe they lash out at the messenger. Or, out of stubbornness, double down on a failure. They dismiss concerns, or worse, people who dare to disagree.   Whether in government or in business, navigating mishaps is the foundation upon which good leadership and innovation is built. And yet, we're seeing a troubling pattern emerge in le

Zorhan Mamdani's win is a playbook for innovation leadership. Yes, he’s young (34), yes, he’s Muslim (still a mystery to me why this is such a big deal), and yes, he beat out the establishment. Regardless of your political stripes, this New York City mayoral win is worth studying from a leadership perspective because it’s a transformational change masterclass. How did Mamdani move people to volunteer, fundraise and vote for him as the “anti-establishment” candidate? Aside fro

Bo Bichette comforts Don Mattingly Source: Sportsnet Watching the Toronto Blue Jays these last few weeks has been a lesson in creating a transformative culture: one that took them from last place in the league the previous year, to within literal inches of winning the World Series.  The Blue Jays didn't end the season they wanted—and I’m not lying when I say many of us were absolutely devastated by the outcome. 🥺 But their response to this loss?  That revealed everything abo

Strategic planning in the nonprofit world has a reputation—and not always a flattering one. Too often, it’s a well-intentioned exercise that results in a glossy document destined for a shelf, not the boardroom. At Big Eye Innovation, we believe strategy should be a launchpad, not a paperweight. And we’ve built our approach around one simple truth: vision without action is just daydreaming. Let me tell you about a recent engagement that brought this into sharp focus.

I've spent the last eight years at the intersection of two worlds—as a patient navigating the healthcare system and a professional dedicated to connecting the dots between patients, professionals and care. Over the years, I've witnessed (and hey, sometimes viscerally felt it myself) a peculiar phenomena: "patient-centred" healthcare organizations approaching actual patient engagement like it was the door to a haunted house. These fears? Well they lurk in boardrooms, amongst

Fresh off being a panelist at The Economist Impact Future of Health Europe in London and the Mayo Clinic School of Continuous Professional Development Care that Fits Conference in Paris, I'm buzzing with one clear takeaway: healthcare is finally asking hard questions about patient-centered care.   But asking the questions and getting the answers right? Two very different games. Pam Stoikopoulos during panel discussion at The Economist Impact Future of Health Europe Confer