About Big Eye Innovation
Q: What is Big Eye Innovation and what services do you offer?
A: Big Eye Innovation is a consulting firm that helps organizations adapt to change, build solutions together, never in isolation, and unlock potential through innovation, strategy, and human-centered design. We specialize in guiding healthcare and community care organizations through transformation, using human insights, technology and creative collaboration to solve complex challenges.
Q: Who does Big Eye Innovation work with?
A: We partner with healthcare organizations and other mission-driven businesses looking to innovate and improve service delivery. Our clients range from local agencies to national organizations seeking strategic change.
Q: What industries or sectors do you specialize in?
A: Our primary focus is on home and community care, healthcare innovation, and social impact sectors. We also work with legacy organizations that want to integrate technology and design thinking into their operations.
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Q: What makes Big Eye Innovation different from other consulting firms?
A: We are not "lifer" consultants who have never had to live with the day-to-day challenges brought about by change. We get that actions have consequences, staff have opinions and that buy-in and culture transformation are integral to the success of any new initiative. Our approach is highly collaborative, data-driven, and tailored to each client’s unique needs. Unlike traditional firms, we prioritize human-centered design and practical implementation, ensuring ideas turn into measurable results.
Services & Expertise
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Q: What is innovation consulting and why is it important?
A: Innovation consulting is as much about the people impacted as it is about creating something new that brings value to the people you serve and who work for you. It helps organizations identify new opportunities, improve processes, and adapt to change. It’s essential for staying impactful, especially in sectors like healthcare where technology and patient needs evolve rapidly.
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Q: How does Big Eye Innovation help organizations in home and community care?
A: We provide strategic planning, service redesign, and culture transformation to improve care delivery. Sometimes this includes tech (which we're agnostic about) sometimes it doesn't. Our goal is to help organizations create sustainable models that enhance patient experience and operational efficiency.
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Q: Do you offer strategy development for healthcare organizations?
A: Yes. We work closely with leadership teams to develop actionable strategies that align with organizational goals, regulatory requirements, and emerging trends in healthcare.
Q: Can Big Eye Innovation assist with digital transformation and AI adoption?
A: Absolutely. Though our focus is on the people side of transformations, we can help organizations understand how AI and digital tools can improve workflows, decision-making, and patient outcomes. Our team provides guidance from strategy to implementation.
Process & Engagement
Q: How does your consulting process work?
A: We start with a discovery phase to understand your challenges and goals. Then we co-create solutions through an overarching strategic vision that likely will include research and understanding, defining the greatest challenges and opportunities and co-creating solutions with key stakeholders. Finally, we support implementation and measure impact.
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Q: What is the typical timeline for an innovation project?
A: Timelines vary based on scope from a few days in planning and facilitating a specific workshop to years-long engagements to help establish and maintain cultural transformation. The "average" project ranges from 8 to 16 weeks, but the work timelines vary greatly depending on the need and scope of the ask.
Q: Do you provide customized solutions for each client?
A: Yes. Every engagement is tailored to your organization’s needs, resources, and objectives. We don’t believe in one-size-fits-all solutions.
Q: How do you measure success in your projects?
A: Success is measured through clear KPIs such as improved efficiency, enhanced patient experience, and measurable cost savings. We also track adoption and long-term sustainability. Whenever we can we either use existing data as a starting point or collect it at the beginning so we're able to demonstrate an "apples-to-apples" comparison from start to project completion.
AI & Technology
Q: How can AI improve home and community care services?
A: AI can streamline administrative tasks, predict patient needs, and support better resource allocation. It helps providers deliver personalized care while reducing operational burdens.
Q: What are the benefits of using AI in healthcare innovation?
A: AI enables faster decision-making, improves accuracy in diagnostics, and enhances patient engagement. It also helps organizations manage data effectively for better outcomes.
Q: Does Big Eye Innovation provide AI strategy or implementation support?
A: Yes. We guide organizations through AI readiness assessments, strategy development, and implementation planning to ensure ethical and effective use of technology.
Practical Details
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Q: How can I contact Big Eye Innovation?
A: You can reach us through our contact page or by calling us at 647-931-5353. We respond within 24–48 hours.
Q: Do you work with organizations outside of Canada?
A: Yes. While we are based in Canada, we can work with clients internationally depending on local regulations.
Q: What are your pricing models or engagement options?
A: We offer flexible engagement models, including project-based consulting, workshops, and ongoing advisory services on retainer. Pricing depends on scope and complexity.
Thought Leadership
Q: What trends are shaping the future of home and community care?
A: Key trends include digital health adoption, AI-driven care models, and patient-centered service design. Organizations that embrace these changes will lead in quality and efficiency.
Q: How can organizations stay ahead in healthcare innovation?
A: By fostering a culture of innovation, prioritizing human-centered design and ensuring any technological solutions are designed with key stakeholders and not just for them. Continuous learning and adaptability are essential to any improvement initiatives.
Q: What role does human-centered design play in your approach?
A: Human-centered design ensures solutions meet real user needs. We involve patients, caregivers, and staff in the design process to create practical, impactful innovations.