When I started shifting my career towards #experiencedesign and #innovation there really was a #mindsetshift. Yes, goals are important,...

Why is patient and family engagement so important and so challenging to get right? Cue the 60-second rapid-fire video montage of people...

CONFESSION: I had a full-blown mid life crisis. I was tired of being stuck in circular feedback meetings stuffed with traditional...

Full #confession --I was almost completely WRONG about what I expected the outcome to be of the last #project I worked on. 😳😳😳 Based...

I've had the good fortune of meeting some amazing people in my work recently. And what has really been crystalized in my fact-finding...