#designthinking

Nov 24, 20231 min

Dismantling Power Imbalances in Patient Experience Engagements

If there is one takeaway I want anyone in #patientengagement to remember it's the slide below I presented a few weeks ago at the Patient...

Aug 2, 20231 min

Bring More Luster to Service Brainstorming with SCAMPER Examples and Worksheet

Ever been in a lackluster brainstorming session? I have. I don’t blame participants: sometimes the “pressure to perform,” especially when...

Jan 28, 20232 min

Is it Time to Burst the Status Quo Bubble?

CONFESSION: I had a full-blown mid life crisis. I was tired of being stuck in circular feedback meetings stuffed with traditional...

May 27, 20221 min

Don't Stop Believing? Well...Maybe Start With Thinking...

Full #confession --I was almost completely WRONG about what I expected the outcome to be of the last #project I worked on. 😳😳😳 Based...

Apr 30, 20221 min

Let's Clear Something Up...

As a business owner, problem-solver and parent I find myself repeating a few choice quotes again and again. 😒 😒 One is: "The definition...

Feb 25, 20224 min

Conference Booths, Space Travel and Innovation...

“Holy crap, they have the same idea for their booth!” 😨 said Christina, who was, at the time, communications specialist and my right...

Feb 17, 20224 min

Here's How to Create a Better Virtual Meeting...

"So what are we doing then?" That is the question often asked at the end of a meeting that drives me bonkers! 😫 Most would agree:...

Feb 9, 20223 min

What Studying Theatre Taught Me About Innovation (and it wasn't innovation theatre)

In a time before smart phones or even the internet 😨 I was a drama student. It was a big shift for me and one my single mom wasn’t...